So I’m not one to normally wright a review. A company really has to go above and beyond for me to feel like a review is necessary if they are just doing what they should I don’t personally feel the need to just pat them on the back for doing what a company should. However GCA is one of if not the best company I have dealt with in every aspect of buying. From start to finish it was easy and hassle free as well as I got what I ordered.
From the start they are very informative on there products. They answered all my questions prior to ordering very quickly and accurately.
I ordered a set of catless down pipes and at first a ss full exhaust for my X5m comp. I was told right away that the exhaust was on a back order nothing was hidden and they did not take my money then tell me it was on back order. Everything was explained to me upfront before I paid.
I got the down pipes amazing quality and the packing was 2nd to none. As for the fit ment it was literally the easiest down pipe install I have done everything fit like oem and lined up as it should. No going back and forth up and down trying to get it lined up or fighting it in the space.
At this time my ss exhaust was still not completed yet so I contacted them to see about swapping it out for the full titanium. They did not make a big deal out of it at all switching my order more than a week after ordering. Within 5 mins I got a email confirmation saying they will allow me to change to the full titanium and an invoice was attached with the remaining balance. I did not have to track down how to pay the difference or go back and forth several times with emails it was all done in the 1st one. After I paid the difference I was 2 days later I realized I had ordered carbon tips and I wanted to get the titanium now that I got the titanium exhaust. I messaged them again it was no problem at all they swapped them out for me at no charge and again was all done within 10-15 mins not a all day thing of trying to make sure this got done.
I then received my exhaust everything was wrapped then double wrapped no damage at all no little dents or anything it was perfect looked amazing. As for the install I was hooking it up to the catless downpipes and I had my worries not my 1st time doing work like this and it can be a pain trying to mate up 2 separate pieces. Everything went together smooth and easy no fighting pipes or guessing what goes where. They have every pipe numbered all you do is match the numbers up on each pipe literally idiot proof lol. Fitment was amazing with tons of adjustment points at the tail to get your tips to sit however you prefer not just a one position setup. You can go up down in out tilt slide literally position them anywhere you like in the rear bumper so if your stock or running a diffuser you can position them 100% to your liking.
I did however end up with a broken antenna on my box that controls the valves. I tried to gorilla glue it together like a dumb a$$ because at 1st it looked like it pushed on. I then realized it was broken off. I contacted the company with my issue they asked for pictures which I sent mind you the pictures showed the antenna all glued and messed up by me trying to fix it. Even with that they had no problem sending me out a completely new box for free.
I have owned tons of vehicles and don’t leave any of them alone lol. I can not seriously think of another company that has been this easy to deal with. Honestly ask yourself how may times you have changed your order it’s always a hassle or takes days for a response and normally I’m the one having to keep calling/e-mailing to get a response that was not the case with GCA let alone what company has ever sent out a replacement part after not only being installed but tampered with were I tried to glue it and without hassle of problem just sends out a replacement for free.
This company is truly next level with there customer service and support not to mention there products are extremely high quality and perfect fitment I cannot say enough about them and i highly recommend this company to anyone looking at there products.
